Cancellation, return and replacement policy

Updated 13 October 2026. Customer returns and dealer/distributor/franchise terms are stated separately below.

Devsol Energy – Comprehensive Replacement and Return Policy

Delivery Assurance

Standard delivery takes 7–15 calendar days from the order date to delivery. Unforeseen circumstances may extend this timeframe. For Indian online orders, freight including shipping GST is capped at 2% of the discounted goods total including GST. Freight is free at ₹5,00,000 and above. The applicable amount is shown at checkout before payment; no additional outbound freight is collected after payment for these online orders.

Product Inspection and Reporting

Upon delivery, customers are encouraged to thoroughly inspect the product. Should there be any defects or damages, it is imperative to contact our support team immediately. This can be done by emailing info@devsolenergy.com.

Order Cancellation Policy

• Eligibility for Cancellation: Orders will not be canceled before or after they are shipped. Once an order is shipped, cancellation is not permitted.
• Cancellation Charges: In the event of a cancellation, applicable GST and online payment processing fees will be deducted from the refund.
• Cancellation Process: Customers must send a cancellation request to info@devsolenergy.com  providing all necessary order details.
• Refund Methodology: For prepaid orders, refunds will be processed using the original payment method within 10-15 working days. For payments made via cheque or bank transfer, customers must provide a canceled cheque or account details for the refund.

Company-Initiated Cancellations

• Errors in product information, including pricing, specifications, or quantity.
• Incomplete or incorrect order details, such as address or contact information.
• Unconfirmed COD orders.
• Product unavailability.
• Delivery addresses outside our service areas.

Product Return Policy

• Eligibility and window: Returns are accepted only for a defective product or a wrong item. Submit your request within 7 calendar days of receipt; the delivery date counts as Day 1 and the last day is Day 7.
• Return request: Email info@devsolenergy.com from your registered email address with your order details.
• Courier costs: The company pays the reverse courier cost for an accepted defective or wrong-item return. The customer pays the outgoing courier cost for the replacement.
• Other reasons: Returns or replacements for change of mind or any other reason are not accepted.
• Refund timeline: Refunds will be processed within 7 working days, depending on the payment method and banks involved.

Product Inspection at Delivery

Customers should inspect the product on delivery. If the product is defective or the wrong item was delivered, contact support promptly and submit the return request by Day 7, counting the delivery date as Day 1. A POD remark, where available, and product images help verification; absence of a POD remark does not by itself remove the confirmed seven-day return window.

Product Replacement Policy

• Replacement window: Replacement requests are accepted only for defective products or wrong items within 7 calendar days of receipt. The delivery date counts as Day 1; submit the request by Day 7.
• Courier costs: The company pays the reverse courier cost for an accepted defective or wrong-item return. The customer pays the outgoing courier cost for the replacement.
• Other reasons: Replacements for change of mind or any other reason are not accepted.
• Process: An eligible replacement will be provided after inspection. If a replacement is unavailable, a refund will be issued.

Non-Eligibility for Replacement or Refund

• Requests submitted after Day 7, counting the delivery date as Day 1.
• Change-of-mind requests or requests for reasons other than a defective product or wrong item.
• Products damaged after delivery through use, misuse or tampering.
• Products with tampered or missing serial numbers, or returns missing supplied accessories where required for inspection.
• After the return window, applicable service and warranty terms continue to apply.

Return Process

1. Initiate return: Email info@devsolenergy.com with order details, product images and a copy of the invoice. Submit a defective or wrong-item return request by Day 7, counting the delivery date as Day 1.
2. Reverse pickup/self-ship: Repack the product with its original packaging and invoice. Follow our support team’s return instructions. The company pays the reverse courier cost for defective or wrong items; where approved self-shipping is needed, this cost will be reimbursed.
3. Inspection: We inspect the returned product before processing the eligible replacement or refund.
4. Replacement/refund: Replacement products will be shipped within 7 working days. The customer pays the outgoing replacement courier cost. If a replacement is unavailable, a refund will be issued.

Conclusion

This policy is designed to protect the interests of Devsol Energy while ensuring a fair and transparent process for our customers. Compliance with these guidelines will facilitate a smooth return or replacement process. For any further assistance, please contact us at info@devsolenergy.com.

Dealer/Distributor/Franchise Product Sale and Replacement Policy

Introduction

We, at Devsol Energy Pvt Ltd, are committed to maintaining transparency and fostering strong relationships with our dealers, distributors, and franchises. This document outlines the terms and conditions related to the sale, warranty, and replacement of products. Please read this policy carefully to ensure compliance and mutual understanding.

1. Warranty Provision

• If the product is sold within 3 months from the company’s invoice date, the customer’s warranty will start from the dealer’s invoice date.
• If the product is sold after 3 months from the company’s invoice date, the customer warranty will commence 3 months after the company’s invoice date.
• Important: Dealer invoices will not be accepted if the product is sold after the 3-month period from the company invoice date. Thus, it is the dealer’s responsibility to ensure the product is sold within this timeframe.

2. Inventory Update and Warranty Revalidation

2.1 Inventory Update: Dealers must update their inventory stock via email to info@devsolenergy.com if the product is not sold every months on 5’th date from the company’s invoice date.

2.2 Warranty Revalidation: Upon receiving the inventory update, the company will revalidate the warranty for an additional 3 months.

2.3 Documentation Requirement: If the product is sold after 3 months from the company’s invoice date, dealers must send a duplicate copy of the customer invoice to ensure warranty revalidation.

3. Product Replacement Policy

3.1 Replacement Period:

• Replacement will only be possible if the product is malfunctioning, unused, and in proper packaging, within 7 days of the invoice date. After 7 days, no replacement, adjustment, or refund will be permitted.
• Dealers, distributors, and franchises can replace a product with another of the same value within 7 days from the company’s invoice date.

3.2 Non-Eligibility for Replacement or Refund:

• No replacement or refund requests will be entertained after the stipulated time period.
• It is the dealer’s responsibility to provide service to the customer. The company is not liable for providing service to the end customer.
• Transportation charges for replacements will be borne by the dealer
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• 3.3 Condition of the Product for Replacement:

• The product must be in its original condition, unused, and in its original packaging to be eligible for replacement. Any signs of use, tampering, or damage will void the replacement eligibility.
• All accessories, manuals, and other items originally included with the product must be returned as well.

3.4 Dealer Responsibility:

• Dealers are fully responsible for handling customer complaints, providing after-sales service, and ensuring customer satisfaction. The company will not directly engage with or provide services to the end customers.
• The dealer must adhere to the warranty terms and facilitate proper communication between the customer and the company regarding any warranty claims.

3.5 Transportation Charges:

• All transportation and shipping costs incurred during the return or replacement of products will be borne by the dealer.
• The company will not be responsible for any damages that occur during the transportation of returned products.

3.6 Warranty Limitations:

• Warranty and replacement services will be void if the dealer fails to provide accurate and timely inventory records, as per the company’s policies.

4. Refund Process

4.1 Required Documentation:

Dealers must submit a canceled check copy of their bank account along with the original invoice copy to facilitate the refund process.

4.2 Payment Processing: Refunds will be transferred to the dealer’s bank account within the next 7 working days after the submission of the required documents.

5. General Conditions

5.1 Liability: Devsol Energy Pvt Ltd shall not be liable for any discrepancies arising from non-compliance with the above conditions.5.2 Changes to Policy: The company reserves the right to amend these terms and conditions at its discretion. Dealers will be notified of any changes.5.3 Acceptance of Terms: By engaging in transactions with Devsol Energy Pvt Ltd, dealers, distributors, and franchises agree to comply with these terms and conditions.

Conclusion

These terms and conditions are designed to protect the interests of Devsol Energy Pvt Ltd while ensuring a fair and transparent process for our dealers, distributors, and franchises. For any queries or further clarification, please contact us at info@devsolenergy.com.
Thank you for your continued partnership and support.Devsol Energy Pvt Ltd